Last updated: 23 September 2026
BioHealth Kitchen™ is operated by BioHealthcare Group. We take your privacy seriously, and this policy explains what personal information we collect, how we use it, and the choices you have.
BioHealth Kitchen™ is a service of BioHealthcare Group, a family of health and wellness brands including BioHealthcare Hub, BioHealthcare Club and the BioCare family of services. In this policy, "we", "us" and "our" refer to BioHealthcare Group and its operating entities in your country.
Account and contact details: your name, email address, phone number and delivery address when you create an account, join a waiting list, join the BioHealthcare Club or place an order.
Order information: the meals, programmes and tests you purchase, your delivery preferences and your payment confirmations. Card payments are processed by our payment providers, and we never store your full card number.
Health and testing information: where you choose to use our testing and nutrition services, we process information such as blood, gut and DNA test results, food responses, and health goals you share with us. This is special category data and we treat it with the highest level of care, as described in our Data Protection page.
Website information: basic technical data such as browser type and pages visited, used to keep the site secure and improve it.
To deliver the services you ask for: preparing and delivering your meals, arranging your tests, creating your nutrition programme and managing your Club membership and reward points.
To personalise your experience: your test results and goals shape the menus and recommendations we create for you, always under the direction of our clinical team.
To keep you informed: service messages about your orders and results, and, with your consent, news and offers from BioHealth Kitchen™ and the BioHealthcare Group family. You can unsubscribe at any time using the link in any message.
To meet our legal obligations and keep our services safe and secure.
We share information only where it is needed to deliver your service: with accredited laboratories that analyse your samples, clinicians who review your results, delivery partners who bring your meals, and technology providers who host our systems securely.
Within BioHealthcare Group, your Club membership and reward points are shared across our brands so you can earn and redeem everywhere. We do not sell your personal information to anyone.
Depending on where you live, you have rights to access the information we hold about you, correct it, receive a copy of it, restrict or object to its use, and ask us to delete it. Residents of the UK and the European Union have these rights under the UK GDPR and EU GDPR, and we honour equivalent rights for our customers in the UAE, the United States and India.
To exercise any of these rights, email privacy@biohealthkitchen.com and we will respond promptly, and in any event within the timescales required by law.
We keep your information only as long as we need it: account and order records for as long as your account is active and for the periods required by tax and consumer law; test results for as long as they are clinically useful to your programme, unless you ask us to delete them sooner.
Our websites and services are designed for adults. Services for children, such as Kids BioCare, are always arranged through a parent or guardian, who provides and controls the information involved.
BioHealth Kitchen virtual assistant · Online
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