Last updated: 23 September 2026
These terms govern your use of the BioHealth Kitchen™ websites and services, including meal deliveries, testing services and the BioHealthcare Club rewards programme. By using our services you agree to them.
BioHealth Kitchen™ is operated by BioHealthcare Group. Services in each country are provided by the local BioHealthcare Group operating entity shown on your order confirmation.
Meals: we prepare and deliver meals designed around your nutrition profile. Menus are prepared to high food safety standards; please tell us about allergies and intolerances, and note that meals are prepared in kitchens that handle common allergens.
Testing: blood, gut and DNA testing is provided through the BioHealthcare Hub™ platform, with samples analysed in accredited laboratories and results reviewed by our clinical team.
Important health notice: our services support your health and wellbeing. They do not replace advice, diagnosis or treatment from your own doctor. Always speak to a qualified healthcare professional about any medical condition, and never delay seeking medical advice because of information from our services.
Prices are shown on the website at the time of order, include applicable taxes unless stated otherwise, and may change from time to time. Your order is confirmed when we send you an order confirmation.
Delivery times are estimates. Fresh meals are perishable; please follow the storage guidance provided and refrigerate promptly on delivery.
Because meals are prepared fresh to your order and test kits are sealed medical items, cancellation and refund rights are as set out at checkout and in your local consumer law.
Membership of the BioHealthcare Club is free. Points are earned on qualifying purchases at the rates published on the Club page, and redeemed against products and services across participating BioHealthcare Group brands.
Points have no cash value, cannot be sold or transferred, and expire twelve months after they are earned unless stated otherwise. We may adjust earning rates, redemption rates and participating brands, and will give reasonable notice of material changes. Points obtained through error or misuse may be removed.
Keep your login details safe and tell us if you believe your account has been used without your permission. You must be at least eighteen to hold an account; services for children are arranged by a parent or guardian.
BioHealth Kitchen™, BioMedical Kitchen™, BioMatch™, BioPlate™, KnowMyGut™, Eat IQ™, Nutri DNA™ and related names, logos and content are trademarks and property of BioHealthcare Group. You may not use them without our written permission.
Nothing in these terms limits liability that cannot be limited by law. Beyond that, we are responsible for foreseeable loss caused by our breach of these terms, and we are not responsible for losses arising from information you did not provide accurately, misuse of the services, or events outside our reasonable control.
For services provided in the UAE these terms are governed by the laws of the United Arab Emirates. For services provided in the United Kingdom, Italy, the United States or India, the laws of that country apply and you keep the protections of your local consumer law.
We may update these terms from time to time; the version on this page applies to new orders. Questions are welcome at hello@biohealthkitchen.com.
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